Documentation · Questions

Frequently asked questions

Logging in

Where do I log in?

At your shop's address, for example yourshop.mindhello.ai/login. Not at mindhello.ai.

I forgot my password.

Go to yourshop.mindhello.ai/wachtwoord-vergeten and enter your email address. You get a link to choose a new password.

My invitation has expired.

An invitation is valid for fourteen days. Ask your admin to send it again, or use the forgot-password link.

Users

How many users can I have?

As many as you like. There is no limit.

A colleague doesn't see a tool.

Turn the tool on for them under Gebruikers (users), on their card. Only an admin can do that.

Connections

My webshop isn't in the list.

Prijskaarten works with Shopify, WooCommerce, Lightspeed, Magento, Shopware, PrestaShop and Odoo. If you use something else, work with a product link or Excel. You can also ask for a custom connection at info@mindhello.ai.

Does Mindhello change anything in my webshop?

No. Mindhello reads your products and writes nothing back.

Your data

Whose data is it?

Yours. Another shop cannot reach it. You export it yourself, as Excel or PDF. On request we hand over an export, with your photos.

Does anything go to an AI service?

Only what is needed to suggest a text, a summary or a reply, or to read a card. Which service that is, is stated in the data processing agreement you received with your quote. Mindhello does not train its own models with it.

Subscription

What does it cost?

That is in your quote. How the invoices work is explained in Subscription and invoices.

Can I stop?

Monthly, you can stop at the end of each paid month. Yearly, you cancel in writing, at the latest one month before the renewal date.

Do I pay more when a tool is added?

No. A new basic tool is part of your subscription.

Help

Email info@mindhello.ai. You get a reply within two working days.

Question not answered? Email info@mindhello.ai. We reply within two working days.